Power BI Service Dashboards for Livpure

Industry

Consumer Durables | Water Purification & Services

Engagement Type

BI & Analytics Consulting | Power BI Service Dashboard Development

1. Client Background

Livpure operates a complex, multi-system environment to manage sales, service delivery, customer experience, and revenue operations. Over time, multiple applications were deployed to support different business functions, resulting in fragmented data silos and manual reporting practices.

2. Existing MIS Ecosystem

Livpure was using a distributed MIS ecosystem comprising:

• Internally developed CRM – Customer lifecycle, service requests, complaints
• DMS (Dealer Management System) – Dealer operations and transactions
• SAP – Financials, invoicing, revenue, and accounting
• Other supporting systems – Service operations and analytics

Challenges in the Existing Setup

• Data extracted from each system as date-bound Excel reports
• Manual consolidation and transformation of data
• High dependency on individuals for MIS preparation
• Low adoption of reports due to:
• Lack of real-time visibility
• Static, non-interactive Excel reports
• Delayed insights impacting decision-making

3. Business Need & Project Objective

Livpure required a centralized, automated, and real-time MIS platform that could:

• Eliminate manual Excel-based reporting
• Provide a single source of truth across departments
• Enable leadership and operations teams to track KPIs seamlessly
• Deliver actionable insights, not just reports

4. Key KPIs to be Tracked

The solution was designed to track and analyze critical business and service KPIs, including:

• Service Delivery
• Call Management
• Customer Experience
• Customer Retention
• Business Revenue
• Service Quality
• Waas Dashboard

5. Solution Overview

RSolutions designed and implemented a Power BI Service-based analytics ecosystem that integrated data from multiple source systems into interactive, role-based dashboards.

Technology Stack

• Microsoft Power BI Service
• Automated data refresh schedules
• Centralized semantic data model
• Secure, role-based access

6. Dashboards Delivered

The following dashboards were conceptualized, designed, and deployed:

1. Service Delivery Dashboard

2. Call Management Dashboard

3. Customer Experience Dashboard

4. Customer Retention Dashboard

5. Business Revenue Dashboard

6. Service Quality Dashboard

7. WAAS Dashboard

7. Business Impact & Outcomes

Measurable Benefits

• 90% reduction in manual MIS preparation effort
• Near real-time visibility into operations and revenues
• Increased MIS adoption across leadership and operations teams
• Faster, data-driven decision-making
• Improved service performance monitoring and accountability

Strategic Benefits

• Unified view of customer, service, and revenue data
• Proactive issue identification instead of reactive reporting
• Scalable analytics foundation for future growth

8. Conclusion

By transforming Livpure’s fragmented MIS ecosystem into a centralized Power BI Service analytics platform, RSolutions enabled leadership to move from reporting data to driving insights. The dashboards now act as a daily decision-support system across service operations, customer experience, and revenue management.